Frenquently asked questions

All cancellations MUST be received within 12 hours of initial purchase. You must contact us within 12 hours. Even if we do not respond immediately, your request to cancel must be received within 12 hours for the cancellation to update.

You will receive tracking information via the e-mail address supplied at the time of purchase, once your item is ready to ship. If you don’t receive a tracking number, first check your spam folder. If that e-mail is not received within 7 days of purchase please e-mail us at support@zodiacgal.com so we can manually issue the tracking information.

If a discount code, promotional code, or sales price does not update to your order, please email us at support@zodiacgal.com Once the code is verified as active and applicable to your order, we will have the corrected price updated to your card within 48 hours.

An order on rare occasions may be delayed or cancelled due to customs related issues and/or shipping issues. If there is a delay on an order we will allow the customer to choose the option of continued delivery or cancellation. A delay constitutes more than seven business days past the confirmed shipping estimation of arrival (3-6 business days for processing AND 7-12 business days for shipping). An order will never be cancelled without an emailed explanation to the customer.

You may only use one promotional or discount code per order. We do not allow stacked promo/discount codes.

First please check the spelling of the promotional/discount code. Then please check the main page to see what the active promotional/discount code codes are for ZodicaGal.com. The code you have may be expired. Additionally, make sure the complete cost of your items qualifies for the promo or discount code. If these troubleshooting measures do not work please email support@zodiacgal.com with the items you have attempted to purchase as well as the promotional code so that we may troubleshoot the issue.

We attempt to deliver quality merchandise on every order, but on rare occasions there may be an item that arrives to you damaged. If you received a damaged item please take a picture of the damaged item and send it to support@zodiacgal.com Upon confirmation and acceptance of the damage indicated, we can send you a replacement item (the same product that was ordered initially) free of charge, or we can process a refund for you. Please specify which method of resolution you opt for in the email when sending a picture of the damage.

You will receive your order confirmation, minutes after the order processes via email. If you do not receive an order confirmation please email support@zodiacgal.com for a confirmation email to be sent to you manually.

We accept debit/credit payments with cards that feature the Visa, Mastercard, American Express, or Discover logo. We also accept PayPal payments with debit/credit cards that feature the Visa, Mastercard American Express, or Discover .

Sometimes, although an order had been cancelled or refunded on our end, it may take up to five business days to resolve depending on the bank or credit card company used. We will always send you a confirmation of a refund or cancellation. If a charge is not reversed within five business days from the date of cancellation/refund please email at support@zodiacgal.com.com so that our accounting team can investigate further.

Jewelry & Custom Jewelry: After you submit your order, it will be processed and shipped within 48 hours and from there it will take an additional 3-5 business days to arrive in the continental United States. International orders require an additional 3-5 business days of shipping time. 
For Tshirts and Sweatshirts: After you submit your order, it will be processed and shipped within 48 hours and from there it will take an additional 3-6 business days to arrive in the continental United States. International orders require an additional 3-5 business days of shipping time. 
For Phone Wallets and Cases: After you submit your order, it will take us 3-5 business days to process and ship your order (in-case you need to change your shipping address, adjust your order, …etc). At this point, it will take between 7-12 additional business days for domestic packages (US continental states) and 1-2 additional weeks for international packages. 

This would be unlikely to happen and would most often pertain to large orders, but there may be a hold placed on your card that exceeds that cost of the item (s) and once the final cost is calculated and processed the account is debited the exact amount due. Should this be the case for your order, rest assured that this would be resolved quickly and you would be updated with a timeline based upon the specific situation.

You may visit our contact page Here, or you may e-mail us directly at support@zodiacgal.com We will respond to all inquiries within 24 hours of receipt.

When an order doesn’t go through or your internet connection gets interrupted during the checkout process you will sometimes see multiple charges for the same order. The duplicate charge will automatically fall off your account within a day or so. You can call your financial institutions to confirm this, but generally those types of duplicate charges do not require you to do anything.

We have an amazing and caring customer service team dedicated to assisting you with any issues or concerns. You may email us at support@zodiacgal.com.com should you have any questions.